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Trust and Safety Policy for Freelance Mantra: Indian Freelancing Website

At Freelance Mantra, we are committed to creating a safe and trusted platform for freelancers and clients to connect and collaborate. This Trust and Safety Policy outlines our guidelines and measures to ensure the integrity, security, and fairness of our platform.

User Verification

To create a trustworthy environment, we require all users to verify their identity through our verification process. This includes providing accurate and up-to-date personal information, such as name, contact details, and payment information. We may also request additional verification documents, such as government-issued IDs or tax identification numbers, to further authenticate user identities.

User Conduct

We expect all users to follow our Code of Conduct and adhere to ethical business practices when using our platform. Prohibited activities include:

  1. Fraud and Misrepresentation: Users must not engage in any form of fraud, misrepresentation, or deceptive practices, including providing false information, fake credentials, or misleading claims.
  2. Discrimination and Harassment: Users must not engage in discriminatory or harassing behavior, including discrimination based on race, gender, religion, sexual orientation, disability, or any other protected characteristic.
  3. Intellectual Property Infringement: Users must not engage in any activity that infringes on the intellectual property rights of others, including using copyrighted materials without proper authorization or plagiarizing content.
  4. Unlawful Activities: Users must not engage in any illegal or prohibited activities, such as money laundering, illegal trade, or other criminal activities.

Confidentiality and Privacy

We take the privacy and confidentiality of user information seriously. We have implemented measures to protect the confidentiality of user data, including:

  1. Data Encryption: We use encryption technologies to secure user data during transmission and storage, protecting it from unauthorized access or disclosure.
  2. Access Control: We restrict access to user data only to authorized personnel who need the information to perform their job responsibilities, and implement strict access controls to prevent unauthorized access.
  3. Data Retention: We retain user data only for as long as necessary to provide our services and as required by applicable laws and regulations.

Dispute Resolution

In case of disputes or disagreements between users, we encourage them to resolve the issues amicably through communication and negotiation. If a resolution cannot be reached, users can request assistance from our customer support team for dispute resolution. We will review the dispute and take appropriate actions to resolve the issue fairly and impartially.

Reporting Violations

We rely on our community of users to report any violations of our Trust and Safety Policy. If you come across any suspicious or inappropriate activities on our platform, please report them to us immediately through our designated channels. We will investigate and take appropriate actions, including suspension or termination of accounts, as necessary.

Changes to Trust and Safety Policy

We may update this Trust and Safety Policy from time to time, and the most current version will be posted on our website. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions or concerns about our Trust and Safety Policy, please contact us at [contact email address].

Last updated: 11 April 2023