At Freelance Mantra, we value trust and transparency between freelancers, employers, and customers. Our Refund Policy ensures that all payments made through the platform are safe, fair, and handled with accountability.

1. Refund Eligibility

  • For Employers/Customers:
    • Refunds are eligible if the freelancer fails to deliver work as per the agreed scope or within the deadline.
    • Refund requests can be raised within 7 days of project delivery or milestone completion.
    • If no work has been started and funds are in escrow, you may request a full refund.
  • For Freelancers:
    • Freelancers are protected when the work is delivered according to the project scope.
    • Refunds will not be issued if the work is delivered as agreed and approved by the client.

2. Refund Process

  1. Raise a Request – Employers/Customers can raise a refund request directly from their project dashboard.
  2. Review – Our support team will review the request, along with submitted evidence (work files, communications, contracts).
  3. Resolution – Refund decisions will be made within 5–7 business days based on our Dispute Resolution Policy.
  4. Payout – Approved refunds will be processed back to the original payment method.

3. Non-Refundable Situations

Refunds are not applicable in the following cases:

  • Change of mind by the employer after work has begun.
  • Project scope changed midway without mutual agreement.
  • Work delivered but not used by the employer for personal reasons.
  • Services outside the platform or not covered under escrow.

4. Partial Refunds

In some cases, a partial refund may be issued if:

  • The freelancer completed part of the work but could not finish the entire project.
  • The employer accepted part of the deliverables and requested changes to the rest.

5. Refund Timeline

  • Refunds are generally processed within 7–10 business days, depending on the payment method and bank processing time.

6. Contact for Refunds

For all refund requests, please contact:
📧 support@freelancemantra.com
📞 Customer Support Helpline (Mon–Sat, 10 AM – 6 PM IST)

⚡ Note: This Refund Policy should be read together with Freelance Mantra’s Terms of Service and Dispute Resolution Policy.