Frequently Asked Questions

Payments

Freelancers receive payments directly into their registered bank account, UPI ID, or PayPal (where applicable) after successful completion of a project or milestone.

Payments are released once the client approves the submitted work. If no dispute is raised, funds are automatically released within 48–72 hours of approval.

 

Yes. Freelance Mantra deducts a small service fee/commission (usually 10–20%) from the project amount before transferring the payment to freelancers.

 

Clients can pay via credit/debit cards, net banking, UPI, PayPal, or wallet payments depending on their location.

Yes. Freelance Mantra uses an escrow system to hold payments safely until the project is completed and approved by the client.

Yes. If a client is not satisfied and a dispute is raised, the payment may be refunded based on Freelance Mantra’s Refund & Dispute Resolution Policy.

Funds are deposited in escrow before a project starts, ensuring freelancers don’t face delays. If the client doesn’t approve, the system auto-releases funds after the dispute-free period.

Yes. Freelancers must have at least ₹1000 (or equivalent in other currencies) in their wallet to request a withdrawal.

Withdrawal requests are generally processed within 2–5 business days, depending on the chosen payment method and bank processing time.

Yes. Freelancers are responsible for paying applicable income taxes or GST as per Indian tax regulations. Freelance Mantra provides transaction records for tax filing.

Suggestions

Freelance Mantra suggests freelancers create a detailed profile with portfolio, certifications, and skills to attract more clients and projects.

 

We suggest employers write clear project descriptions, budgets, and timelines so freelancers can provide accurate proposals.

Customers should compare multiple freelancer proposals, check reviews, and communicate expectations clearly before hiring.

Freelancers are advised to set competitive but fair rates, considering experience, market value, and project complexity.

We recommend employers set milestones, use the escrow system, and give constructive feedback throughout the project.

 

Always use the platform’s escrow system and complete work within agreed deadlines to avoid disputes and delays in payments.

Customers should communicate requirements clearly, approve milestones on time, and stay active in communication with freelancers.

We suggest freelancers maintain professional, timely, and transparent communication to build long-term client relationships.

Employers should review profiles, ratings, portfolios, and past work before shortlisting and hiring freelancers.

We advise everyone to use secure payments, respect deadlines, maintain transparency, and resolve issues through our dispute system for a smooth freelancing experience.